From cancellation to refilled slot, automatically.
A gap opens, the waiting list is ranked, your team approves, the slot is filled. Scroll to watch one 10:30 slot run the whole loop.
Waitlist ranking engine
It knows who to call first.
Every lapsed regular and warm cancellation is scored on habit, travel, warmth and loyalty. The best fit rises to the top, with a plain-English reason for each.
AI inbound handling
Your AI front desk reads the inbox for you.
It reads incoming email and enquiries, sorts them by priority, and drafts a proposal for each. It never books on its own. Everything stops at a gate for a human to approve.
Approvals & governance
Nothing happens behind your back.
Every outreach message and self-booking waits for your team: approve, decline or snooze. Decline and Monkas re-offers the next best candidate, instantly.
Reports & insights
See every quiet hour before it costs you.
Bookings, cancellations and team activity at a glance, plus a day-by-hour utilisation heatmap. The cold cells feed right back into the waitlist so the next gap fills itself.
Everyday workspace
Everything the front desk touches, in one place.
Calendar & bookings
Fast week view, drag to reschedule, group sessions, blocked time, per-staff hours, multiple locations.
Customer records
Full history, tags and notes. Import CSV/Excel or snap a photo of a paper form and let AI file it.
Reactivation campaigns
SMS and email templates that bring lapsed customers back in minutes.
Conversations
Two-way SMS, back and forth, tied to each customer record.
Onboarding & forms
Drag-drop form builder, QR self-registration and SMS invite links.
Public booking page
A self-booking page per business, with Stripe payments built in.
Marketing & specials
Specials organised by tier, plus an AI-generated two-week plan.
Access management
15 modules by 4 levels, 5 roles, deny by default, owner never locked out.
Team & members
Invite users with a role and per-person overrides via a secure setup link.
Governance
Every decision is logged. Nothing is ever lost.
An append-only audit trail. Every change is recorded and reversible, and a person is always the one who approves.
Integrations
Works with the tools you already use.
Your calendar, with the gaps filled.
Create a workspace and run the whole loop today: book, cancel, refill, approve.